Frequently Asked Questions
Everything you need to know about shopping with Somlo London
What are your standard shipping times and costs?
We offer complimentary standard shipping on all UK orders over £100. Deliveries typically arrive within 3-5 business days. International shipping rates and timelines are calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 28 days of delivery for a full refund or exchange, provided they are in их original, unused condition with tags attached.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's portal to monitor your delivery progress.
Which payment methods do you accept?
Somlo London accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing.
Are your products sustainably sourced?
Quality and ethics are at our core. We partner with responsible manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to stand the test of time.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 1 hour of placement, and we will do our best to accommodate your request.